At Dhraura (https://dhraura.com), we aim to provide high-quality products and a smooth shopping experience. However, if you are not fully satisfied with your purchase, we are here to help.
1. Eligibility for Return & Exchange
You may request a return or exchange if:
- The product is damaged or defective
- You received the wrong item
- The product is unused, unwashed, and in original condition with tags
2. Return & Exchange Time Frame
Customers can request a return or exchange within 7 days of receiving the order. Requests made after this period may not be accepted.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Used or worn products
- Items without original packaging or tags
- Sale or discounted items (unless defective)
4. Return Process
To initiate a return or exchange, please follow these steps:
- Contact us at support@dhraura.com
- Provide your order number and reason for return
- Our team will guide you through the process
5. Exchange Policy
We offer exchanges for size or product issues (subject to stock availability). If the requested item is not available, we may offer a refund or store credit.
6. Refund Policy
Once we receive and inspect the returned item, we will notify you about the status of your refund. If approved, the refund will be processed within 7-10 business days.
7. Shipping Costs
– Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
– In case of our mistake, we will cover the shipping charges.
8. Contact Us
If you have any questions regarding returns or exchanges, feel free to contact us:
Email: info@dhraura.com
Website: https://dhraura.com